Return and Refunds
Shipping & Handling
How to contact us
Return and Refund
No return on books, patterns, special
orders, needles, hooks or on left over yarn from kits. It is our aim to
have satisfied customers so on all other items we will gladly refund your
purchase price minus shipping costs if you are not satisfied. Arrangements
for returns must be discussed prior to returning and return shall be by
surface postal only. For customers outside of Canada you should write on the customs form "return merchandize" or customs will charge me taxes on
goods coming into the country.
Shipping & Handling
Cost of shipping is based on "actual
cost" as determined by the weight of the parcel, the size of the parcel and the destination of
the parcel. We try our very best to ship within
2 business days. If we are unable to do so we will notify the customer
when we will be able to ship. We do not charge for handling.
All parcels mailed to an address
in Canada will be sent by Canada Post expedited service and all parcels
mailed to the US or International are sent by surface postal unless other
arrangements are made with the customer for another method of shipping
(i.e. air, expedited, courier)
Postal service to the USA. We ship Expedited Parcel USA unless
the parcel is
under 1 kilo in weight which would go by the cheaper small parcel rate.
Rochelle G Smith
1 Meadowvale Avenue
Stoney Creek Ontario
905 662 0986
fax 905 664 3638
toll free order line-
888 314 1115
The weight of yarn is given in grams. There are 28 grams
in 1 ounce.
Measurement scale in Canada is metric but we try
to accommodate our American customers by also giving yardage, and listing
US needle sizes.
Description of goods sold:
Imported and Canadian Yarns
Knitting and craft books and patterns
LK 150 Knitting Machines
We are a Canadian business registered as a Sole Proprietor in the Province of Ontario and we sell internationally.
Prices and Exchange Rates
Prices are quoted and charged in
Canadian Currency and if a customer wishes to pay by credit card the amount
will be charged in Canadian currency. For goods shipped outside Canada the customers' credit card company
will convert the amount to US currency on their monthly statement.
American visitors benefit from the position of the Canadian dollar which result in greater buying power. (your dollar goes
further). There are no taxes on goods shipped outside of Canada.
We have a exchange converter for you to use
on our home page.
We accept MasterCard and Visa
We send out a newsletter every couple of months to keep you
up to date on what is new, what is special or on sale and what is coming.
It's a short one page e-mail newsletter because we know you
would rather be knitting than reading newsletters but we also know that
sometimes we need a reminder that it is time to go back and check out what
is new and exciting on our web page so this will, we hope nudge your memory.
If you would like to receive the newsletter just send us an email saying
"add me to your list". firstname.lastname@example.org